MRLSEXDOLL Global Shipping

To ensure you enjoy the best shopping experience, we offer two primary shipping options: Overseas Warehouse Shipping (shipped directly from our overseas warehouse) and Standard Shipping. Whichever option you choose, we go above and beyond to deliver your order swiftly and securely. Best of all: All orders are FREE worldwide shipping! Your satisfaction is our ultimate priority, and we’re committed to making every shipment seamless for you.

Overseas Warehouse Transportation Details:

The US warehouse in Los Angeles, the EU warehouse in Poland, according to the order of products priority to arrange the nearest warehouse delivery.

Order Processing Time: We typically process all orders within 24-48 business hours and ship within 48-72 business hours (excluding weekends and holidays).

Shipping Details for the US Warehouse:

  1. Shipping Time: 3-7 business days.
  2. Shipping Cost: Completely free.
  3. Carriers: USPS, UPS, FedEx

Important Notes:
Products will be shipped via UPS or FedEx. Accessories purchased separately will be shipped via USPS.
Only USPS can deliver to a PO box address. Products over 6kg cannot be mailed to a PO box address.

Shipping Details for the EU Warehouse:

EU Countries: Germany, France, Italy, Poland, Belgium, Spain, Bulgaria, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Sweden, Croatia, Austria, Romania

  1. Shipping Time: 6-10 business days.
  2. Shipping Cost: Completely free.
  3. Carriers: UPS

Important Notes: 
There may be an additional delay of up to 2 business days beyond the standard 6-10 business days timeframe, depending on the time required to process and approve your order.

Standard Shipping Details (Ship from China):

Order Processing Time: We typically process all orders within 24-48 business hours and ship within 48-72 business hours (excluding weekends and holidays).

The United States:

  1. Shipping Time: 10-12 business days.
  2. Shipping Cost: Standard shipping is completely free.
  3. Carriers: YANWEN, UPS

Canada:

  1. Shipping Time: 10-15 business days.
  2. Shipping Cost: Standard shipping is completely free.
  3. Carriers: YANWEN, Canada Post

South American Countries：Mexico, Chile

  1. Shipping Time: 10-20 business days.
  2. Shipping Cost: Standard shipping is completely free.
  3. Carriers: YANWEN, UPS

Customs Clearance Issues: 
Customs duties may be charged by Customs, and the import duties charged by the Customs shall be the responsibility of the buyer. You will be required to provide customs clearance documents. It is recommended that you pay attention to your mailbox after placing the order, and upload the clearance documents within one week after receiving the notification to avoid the parcel being returned.

Asia Countries and Areas:
Japan, Singapore, Philippines, Thailand, Vietnam, South Korea, Hong Kong, Taiwan, Macau

  1. Shipping Time: 6-10 business days.
  2. Shipping Cost: Standard shipping is completely free.
  3. Carriers: YANWEN, UPS, Specialized Logistics by country

Oceania Countries: Australia, New Zealand

  1. Shipping Time: 10-12 business days.
  2. Shipping Cost: Standard shipping is completely free.
  3. Carriers: YANWEN, UPS

European Countries：
UK, Germany, France, Italy, Poland, Belgium, Spain, Bulgaria, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Sweden, Croatia, Austria, Romania

  1. Shipping Time: 9-12 business days.
  2. Shipping Cost: Standard shipping is completely free.
  3. Carriers: YANWEN, UPS, DHL, DPD

Remote Island Countries and Areas：
Norway, Iceland, Spain Remote island areas，Remote islands of the United States: Alaska, Hawaii, Puerto Rico.

  1. Shipping Time: 10-20 business days.
  2. Shipping Cost: Standard shipping is completely free.
  3. Carriers: YANWEN, UPS

African countries：
Due to religious beliefs, customs and other factors, we are unable to ship to Africa as well as Middle Eastern countries.


Important Notes:

1. Due to transportation restrictions, lube fluid fittings are not available in other regions except Japan, New Zealand, Australia, Singapore, the United Kingdom, Mexico and EU countries.

2. Depending on regional tax rules, the authorities may impose other taxes on you that are beyond our control and you will be responsible for these costs.

3. The parcel may be randomly checked by customs in transit, you will be required to provide customs clearance documents. It is recommended that you pay attention to your mailbox after placing the order, and upload the clearance documents within one week after receiving the notification to avoid the parcel being returned.

4. We do not deliver to PO Boxes. To ensure your package is delivered smoothly, please provide a valid street address.

5. Transportation time may be affected by force majeure factors (natural disasters and social emergencies, such as earthquakes, tsunamis, plagues, riots, martial law, riots, wars, etc.), which are not included in the normal transportation time.

FAQs
Is the packaging discreet?
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We make every effort to ensure your privacy is protected. Your order will arrive in a simple brown box with no mention of SEX on the outside.
Why hasn’t my order shipped yet?
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Orders are typically processed within 24-48 business hours and shipped within 48-72 business hours. If there is a delay, it might be due to peak seasons or special circumstances. We will process your order as soon as possible. You can contact us for the delay reason at any time.
How can I track my package?
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After your order is shipped, we will provide a tracking number. You can just click on the tracking number to check or use this number on the carrier's website to check the status of your package. Please note that it is normal for the tracking information to not update for 1-3 business days while the package is in transit to the courier. If there is no update for an extended period, please contact us.
My package shows as delivered, but I haven’t received it.
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If your package is marked as delivered on the carrier’s website but you have not received it, please check locations such as your porch, backyard, garage, or any place where the package might have been left. Also, ask anyone who might have picked it up for you. If you still cannot find it, please contact the carrier and inform us so we can assist you in resolving the issue.
What should I do if the item I received is damaged or wrong item?
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All products are thoroughly inspected and securely packaged before shipment. If the outer box is opened or the product’s packaging is damaged. Please immediately take photos or videos as evidence and check the inner packaging for damage. File a claim with the carrier and contact us if further assistance is needed. If there is no problem with the outer package, but the product is damaged or wrong, please take a photo or video immediately and send the picture or video as well as the order number to the customer service, we will deal with it for you within 48 hours.
How do I return or exchange an item?
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To return an item, please contact us via email at daisy@mrlsexdoll.com. Do not return the item without authorization, as the address on the package cannot be used for returns or exchanges. We will handle your request promptly based on your email. Please ensure the internal plastic packaging of the doll remains intact.