Refund Policy

Cancellation

We accept order cancellation before the product is shipped or produced.
If the order is cancelled you will get full refund.
We cannot cancel the order if the product is already shipped out.

Unconditional Refund
We accept return of products. Customers have the right to apply for a return within 15 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please ask our customer service email to daisy@mrlsexdoll.com , make sure you send the package to the right address，and get a return authorization number.

Return Address: Please contact customer service and provide your address, we will give you the address of the warehouse closest to you

Customers are responsible for return shipping fee.
We will deduct a reasonable shipping fee from the refund according to the actual situation.

Refunds And Returns For Conditions
Within 30 business days, if the product has the following problems, we will allow the refund or exchange of the product :

(1)The product has the wrong size and cannot be used.
(2)The Product color error.
(3)The product does not match the description on the website.

Please provide photo and send it to daisy@mrlsexdoll.com
Once we confirm that the product has a problem, we will refund or exchange. These problems will be solved within 3-5 business days.

Refund instructions
Once your return is received and inspected, we will email you a notification of receipt.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, your payment will be returned to your credit card or paypal (according to your payment method).

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact our Customer service at daisy@mrlsexdoll.com